What data do we collect, and what do we use it for?
We collect information from you when you register on our site or place an order. As appropriate, you may be asked to enter your title, name, e-mail address, mailing address, phone number(s), and company name (business deliveries only). We collect and store this information in order to fulfil our contract with you.
The email address and phone number you provide may be used to send you information and updates pertaining to your order (such as delivery updates). We may also contact you by email to request customer feedback (product or business review).
If you choose to opt-in to marketing updates, we will email you about promotions and products. If at any time you would like to unsubscribe to marketing updates, please click on the unsubscribe link provided on the email.
Mobile Terms of Service
Last updated: Jan. 15, 2026
The GoArmy mobile message service (the "Service") is operated by GoArmy (“GoArmy”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to GoArmy’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of GoArmy through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with GoArmy. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to GoArmy or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other GoArmy mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to GoArmy or email orders@goarmy.co.uk.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Will the data be shared with third parties?
Your information will not be sold, exchanged, transferred, or given to any other company without your consent, other than for the express purpose of delivering the purchased product or service requested by you. For example, where appropriate, we will share the information you have provided with our delivery companies, installers and maintenance engineers.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology, the most advanced security software available for online transactions. After your transaction is complete, your credit/debit card information will not be stored on our servers.
How long will the data be held?
We retain your order details indefinitely so that we can assist with follow up queries, complaints, product service and warranty issues. You have the right to request that we erase this personal data (see “Your Individual Rights” below).
Your Individual Rights
You have right to access, rectify or erase your personal data. To contact us regarding this, please email us.
Do we use Cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow this). This enables the site or service provider’s systems to recognise your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
See our terms and conditions establishing the use, disclaimers and limitations of liability governing the use of our website.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will update the modification date below. Policy changes will apply only to information collected after the date of the change.